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Customer Service 3PL Router

Diversity Business Solutions Inc

This is a Contract position in Redlands, CA posted February 9, 2021.

LOOKING FOR CSR/ ROUTER!
(MUST BE ABLE TO SUBMIT RESUME)
(Redlands, Fontana and Mira Loma)
Schedule: 8 am – 5 pm (Subject ti change w/ the possibility of working OT and weekends)
Pay rate: Starting at $16.00/hr but could vary depending on years of experience in a related field.




CALL US TODAY FOR MORE INFORMATION!
909-328-4022 (Redlands)
909-395-0243 (Ontario)
OR VISIT ONE OF OUR OFFICE TO APPLY.
Office Locations:
Redlands: 1210 Nevada St. Ste 100 Redlands, CA 92373
Ontario: 2515 S. Euclid Ave. Ontario, CA 91762

Job Requirements

Overview:

The customer service representative carries out all customer services activities such as responding to inquiries, processing orders, and handling customers complaints in a prompt, courteous and affective manner. Other responsibilities include phone duties, greeting visitors, scheduling and other duties as directed by the CS Supervisor/Manager.

All candidates will need to have a high attention to detail. They should also have the ability to work well without direction.

Job description:

  • Receives orders from customer either via EDI, email or expedited package service.
  • Process orders per customer and retailer compliance guidelines. This unction includes entering orders, printing/sorting/counting labels, creating waves, submitting for routing, creating bills of ladings and scheduling transportation. Runs stock report to check for product availability. Generates all related paperwork and checks all orders for special instructions.
  • Coordinates special, last minute shipping requests with the transportation department, expediting orders as necessary.
  • Trace orders as required and notifies customer of any activity concerning their merchandise. Sends ship logs and signed BOL’s/tracking numbers daily to client.
  • Investigates and suggest resolution for customer compliance violation errors to Customer Service Manager for approval and communicates this information to client. Completes a chargeback summary form if received directly from customer and turns this in to thee CS Supervisor or Manager to be added to the Chargeback Log.
  • Addresses complaints concerning billing or service rendered, referring complaints of service failure to designate department for investigation.
  • Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipment, inventory counts, etc.
  • Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit change.
  • Month end report are turned in on time and up to standers set in the monthly reminder.
  • Maintains all paperwork and perform clerical work, answering phone calls, etc.
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