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PC Support Technician

Nissin Foods

This is a Full-time position in Gardena, CA posted April 8, 2021.

nnThe PC Support Technician will be responsible for Nissin Foods deskside technology connectivity and functionality.

Supports users through service ticket handling, follow-up, training, troubleshooting, and communications.

Expected to install, maintain, and troubleshoot standard computer hardware, software, peripherals, and other approved personal computing devices to ensure that all IT-dependent activities continue to function, while minimizing disruption to clients.nn nn nn nn nn nn Essential Job Functions: The following duties are considered essential to the job.

Qualified individuals must have the ability
– with or without reasonable accommodation
– to perform the following duties but not limited to: nn nn nn Thorough knowledge of Windows 10 PRO, and Microsoft Office 365.

Install software, set up and support (desktop, laptop) and all other IT related devices.

Troubleshoot and diagnose standard computer hardware and software (desktop/laptop level).

Respond to IT support requests from clients as related to hardware and software issues via multiple sources, and referred tickets.

Enter call data into the ticket tracking system.

Interact with clients in a courteous and professional manner.

Communicate updates on issues in a timely manner to ensure client satisfaction and productivity.

Seek technical assistance or escalate problems when necessary.

Ensure compliance with IT policies and data consistency.

Update OS and Antivirus on all devices.

Assist local, and remote users such as brokers, sales managers.

(This includes our Pennsylvania locations, and traveling Nissin Foods employees.) Create internal walkthrough videos regarding new software, and software updates for Nissin Foods (USA) Co., Inc.

Assist administration with IT billing and purchase orders for technology purchases, including maintaining a spare parts inventory.

Ensure that old hardware is properly disposed of through the appropriate channels.

Manage department”s hardware and software assets, ensuring equipment and licensed software are tracked and maintained in line with current policies and procedures.

Ensure that information and systems are protected in a manner consistent with Nissin Foods USA Co., Inc.

security policy, procedures, and standards.

Performs related duties as assigned.

nn nn nn Supervisory Responsibilities: This job has no supervisory responsibilities.nn nn nn nn Qualifications: nn nn 1+ years of experience in a customer service-related rolenn nn Positive and service-oriented attitude is a mustnn nn Excellent written and verbal communication skillsnn nn Ability to foster and maintain relationshipsnn nn Organizational skills with the ability to multi-tasknn nn Ability to thrive in a fast-paced environmentnn nn Basic computer skills and excellent phone dispositionnn nn nn nn Education and/or Experience: High school diploma required, technical college degree in related preferred or related work experiencenn nn nn nn nn nn Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of organization.nn nn nn nn Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.nn nn nn nn Computer Skills: To perform this job successfully, an individual should have knowledge of computers.

Should be familiar with various software applications, I.E.

Windows 10 PRO, Microsoft Office 365, and Antivirus software.

General knowledge of networks, and remote access.

Proficiency in Outlook, MS Office, Antivirus software.

nn nn nn nn Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.nn nn nn nnWhile performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.

The employee is frequently required to sit.

The employee is occasionally required to stand and walk.

The employee must occasionally lift and/or move up to 10 pounds.

The employee will occasionally be required to kneel under desks/tables while installing, uninstalling, or troubleshooting equipment.

The employee will also occasionally be required to wear safety equipment in certain areas of company property, relative to Nissin Foods USA Co., Inc.

safety policy.

Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.nn nn nn nn Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.nn nn nn nnThe noise level in the work environment is usually moderate.nn nn n nn nn About Us nn nn nn nnSince Nissin”s entry into the US in the 1970”s, our flagship brands, Cup Noodles and Top Ramen have held a fond place in US pop culture even before ramen became the trendy dish it is today.

It started in post-World War II Japan amidst dire food shortages and inspired our founder, Momofuku Ando, to invent instant ramen in 1958.

In order to continue this legacy of innovation, we”re looking for noodle lovers who have a passion to disregard the status quo, seek continuous growth and love being part of something special.nn nn nn We want to cultivate a company culture that keeps people excited about our mission and thoroughly engaged.

Place the right people in the right positions and provide the resources to help them in their current positions while setting them up for success to grow into future roles.

Offer competitive pay and benefits since we want everyone to work to live (and not the other way around).We invite you to join in our mission to evolve how people think about instant ramen, expand its appeal and be a part of this $4 billion global company that was built from a simple block of noodles.

nn n nn nn Nissin Foods (USA) Co., Inc.

is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

nn nn nn nn If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability.

To request an accommodation, contact a Nissin Foods (USA) Co., Inc.

Human Resources Representative.

nn nn nn nnby Jobblenn

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