Quality Customer Service Representative

nn Summary / Primary Role: nn nnThe Quality Customer Service Representative is responsible for performing all tasks involved with Client Services.

This position will involve learning and explaining services and products on behalf of all of our clientele.nn nn Principal Duties and Responsibilities: nn nn(Management may amend or assign duties and responsibilities to this job with appropriate notification)nn nnFollow directions and work as a team.nn nnResponsible for assigned customer accounts.nn nnResponsible for the accuracy of all paperwork that arrives for assigned accounts.nn nnEnsure that all inbound and outbound paperwork is completed accurately and correctly.nn nnMaintains training abilities for clients and consumersnn nnResponsible for accuracy of all entries for client services and salesnn nnCreate all in-office projects and classroom training productsnn nnMust be pleasant, professional, detailed communication skills, and Outlook skills.nn nnPlan, coordinate, and run five 15‐person outreach shifts per weeknn n n Job Requirements: n nn Qualifications and Key Skills: nn nn(The following are representative of the education, experience, knowledge, skills or ability required for this position)nn nnMust be able to follow directions and work as a teamnn nnMust be knowledgeable with Microsoft Office.nn nnMust have strong oral communication skills.nn nnAbility to prioritize tasks effectively and execute quicklynn nnProfessional Business Attire and Training Abilitynn nnThe position could involve standing for long periods of time throughout the day.nn nnSuperior organizational skills
– able to manage multiple priorities simultaneouslynn