Technical Support Rep

Anchor Audio is the industry leader in portable sound systems and portable public address (PA) systems. Based in Carlsbad, California, we pride ourselves on manufacturing the highest quality products available worldwide. Our products are proudly manufactured in the United States of America.

Our company culture focuses on an engaged and accountable workforce. Our goal is to attract and retain a diverse workforce: rich in talent, background, ideas and experience. We are looking for a passionate and enthusiastic Technical Support Representative to join our fast paced team.

This is a great opportunity for someone with 1-2+ years of experience who is looking for growth potential with a stable company!

Position Title: Technical Support Representative

Classification: Non-exempt

Status: Full Time

Reports to: Sales & Service Manager

Location: San Diego County

Essential Job Duties

• Provide assistance and answer questions regarding Anchor products and services, for our B2B/B2C customers and prospects
• Provide customer service and support via multiple channels, leveraging phone, email, chat tools
• Make recommendation on products and services
• Provide product configuration assistance, quotes, order processing, as well as warranty return authorization support
• Demonstrate attention to detail and accuracy for database management and payment processing
• Troubleshoot technical problems by identifying, researching, and providing detailed guidance, as well as managing escalations
• Support Anchor team in the development of content, resources, programs, and media for sales, marketing, and technical training
• Participate in inter-departmental projects: group activities and meetings, inventory counts, and in-person interface with repair and shipping departments; running errands

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Requirements

• 2+ years experience in similar role
• Current help desk, tech support, or customer support experience
• Proven customer service skills with strong communication and problem solving abilities
• Strong computer skills, Sage ERP and Hubspot CRM experience a plus
• Good knowledge of supporting a reseller or distributor network (B2B sales)
• Ability to demonstrate good balance in pressing or challenging situations
• Consumer electronics or consumer product background desired
• Experience, interest, and passion in audio and/or wireless technology a plus
• Team office environment is essential to this position, as many hats are sometimes worn
• Ability to read, write, and speak English at a level that is sufficient to perform the essential functions of this position
• Must be able to sit or stand for extended periods
• Lift up to 30lbs
• U.S. Citizenship

Compensation

• Salary: $15.00 – $17.00 DOE
• Medical, Dental, Vision, Life Insurance
• Pet Protection Program
• Vacation, Sick Leave, Paid Holidays, Floating Holiday
• Wellness Program
• Company Lunches
• Work/life balance
• Small company, Safety training/PPE provided, private office

**An extensive background check is a condition to employment**

Employment Type: Full Time
Years Experience: 1 – 3 years
Salary: $15 – $17 Hourly
Bonus/Commission: No